DirectPay places the first-line contact with the specialists of VANAD Engage. The staff members here specialize in customer contact and are specifically trained in dealing with our customers. From now on, VANAD will be handling the most common questions and customer interactions. This allows DirectPay employees to focus on second-line care and questions that cannot be answered immediately. DirectPay invests in customer contact so that we can continue to look for solutions to payment arrears with an open mind and in a fair manner. DirectPay also creates extra space for innovation through the cooperation with VANAD, without diverting our attention from existing relationships.