I want a payment arrangement.

It could be that the amount you still have to pay is too much to pay at once. or that paying this bill causes other financial problems or shortfalls. We provide can an arrangement in which you pay the debt in monthly instalments. You pay according to your wishes. You can arrange this yourself using our online service portal. It could be that our offer does not offer a solution for you either. In that case, contact by calling +31 (0)88 900 6666. An assistant will discuss the options with you. We may find a solution together, or we may be able to find a different way to solve your financial problems.

Yes, I would like an arrangement without logging in.

Now we will ask you a few questions about your income and any other payment arrears. This information prevents us from offering you an arrangement that does not suit you.

7)Are you in arrears?

If you are not in arrears, we can probably offer the arrangement according to your wishes.
If you are in arrears, we will still probably be able to help you. And if not, we can help you with a different solution for your payment arrears.
We will contact you if we need any additional information about your application.

DirectPay is always looking for creative solutions to prevent people's arrears growing into problematic debts. As there may be other ways to resolve this issue, we kindly ask you to answer the following question.

My DirectPay

Did you receive a reference number?

If you experience any issues while trying to log in, please contact one of our service employees by sending an e-mail to vraag@directpay.nl

I’m having trouble logging in to My DirectPay. What should I do?

If you have forgotten your login name and/or password, please send an e-mail to vraag@directpay.nl with the following information: name, postcode, house number, reference (customer number/debtor number), invoice number, and date of birth. If you still experience problems, please let us know as soon as possible, including by sending an e-mail to vraag@directpay.nl with the following information: name, postcode, house number, reference (customer number/debtor number), invoice number, date of birth, and description of the problem. Our IT department will investigate the problem and try to solve it for you as quickly as possible.

What are the conditions for reaching a payment arrangement?

If you have already agreed twice on a payment arrangement with DirectPay for the same debt, it is not possible to make another arrangement. In all other cases, making a payment arrangement is one of the possibilities.

How can I make a payment arrangement?

You can propose an arrangement by logging in to the website or by filling in the payment order form. Your proposal will then be assessed and you will be notified of the outcome.

Which invoices do I still have to pay?

You can view a summary of your outstanding debts via the self-service portal. This shows which invoices you still have to pay.