I have received a letter.

A company has a claim on you. This means that there is an outstanding bill that you have not paid or paid in full. The claim has been sold to us or handed over to us to manage. The payment arrears have now reached the point where there are extra costs for the collection agency. The collection agency offers you the possibility to pay your overdue payment in instalments. You can arrange this yourself with us. For you, this means that we are your consultation partner for the payment arrangement. When you log in to our self-service portal, you will see if there are any other bills you need to pay. You can also easily arrange various matters concerning the payment or a payment arrangement yourself.

My DirectPay

Did you receive a reference number?

If you experience any issues while trying to log in, please contact one of our service employees by sending an e-mail to vraag@directpay.nl

On whose behalf have I been contacted by DirectPay?

DirectPay works with various professional clients. The company or agency has sold the debt to us or handed it over to us to manage. For you, this means that we are your discussion partner for the invoices mentioned in the correspondence.

How can I receive a copy of an invoice?

To receive a copy of your invoice, please send an e-mail to vraag@directpay.nl. Write in this mail the request to receive your invoice together with the following information: name, postcode, house number, reference (customer number/debtor number), invoice number, and date of birth. We will process your request and ensure that you receive a copy as soon as possible. Please be sure to report your debtor number and invoice number clearly. Without these details, we cannot process your request.

I have received a letter from DirectPay, but the addressee does not live here. What should I do?

In that case, you can send an e-mail to vraag@directpay.nl. We will then start an investigation into possible fraud. In that case you can disregard the letters you receive from us.

I have already paid the debt. Why am I still receiving a reminder?

If you paid recently, our letter may have been sent before your payment was processed. As long as this payment credits to our account within the set time frame, there is no problem.