I cannot pay or cannot pay at the moment.

If this is the case you can ‘pause’ for a month. This is only possible if you let us know in advance. This can be done up to three times. Please note that if you do not let us know that you are not going to pay, we will assume that you are not meeting the agreements about when you will pay. This means that the arrangement ends and the remaining amount is collected by the collection agency.

It could be that you have started to earn less or are unable to keep the agreements with us for another reason. In that case, please contact us. Perhaps we can change the agreements.

You cannot pay –  not now and not in the foreseeable future. If this is your situation, please let us know as soon as possible. You may be eligible for full or partial debt remission. If you really can’t pay, we work with our partner BringWay. This platform connects debt assistance providers and creditors so that your debt situation is made clear to all concerned more quickly.  This will prevent your situation from getting further out of hand. BringWay specializes in the fast and realistic resolution of payment arrears. What does BringWay do? More about BringWay.

My DirectPay

Did you receive a reference number?

If you experience any issues while trying to log in, please contact one of our service employees by sending an e-mail to vraag@directpay.nl

How can I receive a copy of an invoice?

To receive a copy of your invoice, please send an e-mail to vraag@directpay.nl. Write in this mail the request to receive your invoice together with the following information: name, postcode, house number, reference (customer number/debtor number), invoice number, and date of birth. We will process your request and ensure that you receive a copy as soon as possible. Please be sure to report your debtor number and invoice number clearly. Without these details, we cannot process your request.

What are the conditions for reaching a payment arrangement?

If you have already agreed twice on a payment arrangement with DirectPay for the same debt, it is not possible to make another arrangement. In all other cases, making a payment arrangement is one of the possibilities.

How can I make a payment arrangement?

You can propose an arrangement by logging in to the website or by filling in the payment order form. Your proposal will then be assessed and you will be notified of the outcome.

Which invoices do I still have to pay?

You can view a summary of your outstanding debts via the self-service portal. This shows which invoices you still have to pay.