I cannot pay or cannot pay at the moment.

If this is the case you can ‘pause’ for a month. This is only possible if you let us know in advance. This can be done up to three times. Please note that if you do not let us know that you are not going to pay, we will assume that you are not meeting the agreements about when you will pay. This means that the arrangement ends and the remaining amount is collected by the collection agency.

It could be that you have started to earn less or are unable to keep the agreements with us for another reason. In that case, please contact us. Perhaps we can change the agreements.

You cannot pay –  not now and not in the foreseeable future. If this is your situation, please let us know as soon as possible. You may be eligible for full or partial debt remission. If you really can’t pay, we work with our partner BringWay. This platform connects debt assistance providers and creditors so that your debt situation is made clear to all concerned more quickly.  This will prevent your situation from getting further out of hand. BringWay specializes in the fast and realistic resolution of payment arrears. What does BringWay do? More about BringWay.

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