General terms and conditions.

  1. These payment terms apply to the care provided in the practice of a podiatrist.                                        The payment terms form part of the treatment agreement and are handed over to the patient before or at the conclusion of this agreement.
  2. In these payment terms, the term ‘patient’ is also understood to mean the patient’s legal representative.
  3. The costs of treatment are calculated in accordance with the applicable list of rates, as established by the Dutch Healthcare Authority (NZa). Technical costs are charged separately.
  4. Patients who are unable to attend an appointment must cancel the appointment at least 24 hours in advance. If the patient does not cancel the appointment or does not cancel it on time, the podiatrist may charge the reserved time if no other billable work could be performed during this time. If the patient is charged for the reserved time, this will be a percentage (0-100) of the amount of the intended treatment, which can reasonably be determined.
  5. Prior to each extensive, major treatment, the patient will be informed clearly and if requested in writing about the treatment (nature, purpose, consequences, risks, possible alternatives, and prospects), the estimated fee and the estimated amount of technical costs. The patient will also be informed in the event of complications during treatment, if the treatment duration is exceeded, and/or if the budget is exceeded by more than 15%, other than as a result of an interim change in the rates by NZa. The estimated treatment duration for a treatment is indicative only and no rights can be derived from this.
  6. Any questions about the bill should be addressed to Direct Pay Services  within 14 days after the billing date by calling +31 (0)88 – 900 6666.
  7. The costs of treating a patient under the age of 16 are payable by the legal representative. A patient aged 16 or 17 is responsible for the costs of his or her treatment, unless the legal representative has confirmed in writing that he or she is meeting the costs of the patient’s treatment.
  8. If no reimbursement by a healthcare insurer is stated on the invoice, the patient can send the invoice to the healthcare insurer. Depending on the health insurance taken out, the patient will be reimbursed for podological/podotherapeutic care. The patient can view the healthcare policy for the conditions.
  9. Direct Pay Services has the right, if possible, to collect the payable amount directly from a health insurer.
  10. Direct Pay Services operates a payment term of 14 days. This payment term is binding, even if the healthcare insurance has not yet reimbursed the bill to the patient.
  11. If the patient has not paid within 14 days of the date of notification, they will be in default without further notice of default being required. From that point onwards, the patient is liable for the payment of interest of 0.75% per month or part thereof. The patient is sent a payment reminder.
  12. If the patient has not paid within 14 days of the date of the payment reminder, he or she will receive a second payment reminder for the principal sum. From that moment on, the patient is liable for the payment of monthly interest of 0.75%.
  13. If the patient has not paid within 14 days of the date of the second payment reminder, Direct Pay Services may take debt collection measures (or have them taken).
  14. All extrajudicial collection costs related to the collection of the amounts claimed will be charged to the patient. The extrajudicial collection costs are regulated by law and are at least €40.00 (including VAT). The costs of any legal proceedings may also be payable by the patient.
  15. Payment by the patient will first be applied towards the costs, next towards the interest, and finally towards the principal sum.
  16. In the event of payment arrears, the podiatrist is entitled to suspend further treatment or to provide it only for cash payment, unless the amount of the payment arrears, the need for treatment, or urgency dictate otherwise.
  17. The payment obligation is not suspended if the patient submits a formal complaint about the bill and/or treatment, unless the podiatrist agrees to suspend the payment obligation.
  18. The payment obligation does not end if the patient cancels the treatment agreement or requests the podiatrist to transfer information and matters related to the treatment to another party.
  19. If any provision of these payment terms is void or voidable, this does not affect the validity of the other provisions.

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