Why make an arrangement.

You have bought something and still have to pay for it. The quickest and easiest way is to pay the full amount immediately and in one go. That way the matter is behind you and you know for sure that there are no additional costs If you’re suddenly unable to pay in one go, payment in instalments may be the solution. We call this a payment arrangement. As long as the arrangement is in place, you avoid additional costs. An arrangement is the cheapest way to pay your debt.

  1. With us, you can always pay free of charge in four monthly instalments.
  2. More terms are possible in consultation.
  3. If your financial circumstances change, you can adjust your payment schedule accordingly.
  4. Do you have a payment arrangement and are you unable to pay a single term? If so, you can pause your payment to us for a month, for a maximum of three times. Be sure to let us know in advance! We will extend the payment arrangement by the instalments you miss.
Yes, I would like an arrangement without logging in.

Now we will ask you a few questions about your income and any other payment arrears. This information prevents us from offering you an arrangement that does not suit you.

6)Are you in arrears?

If you are not in arrears, we can probably offer the arrangement according to your wishes.
If you are in arrears, we will still probably be able to help you. And if not, we can help you with a different solution for your payment arrears.
We will contact you if we need any additional information about your application.

DirectPay is always looking for creative solutions to prevent people's arrears growing into problematic debts. As there may be other ways to resolve this issue, we kindly ask you to answer the following question.

My DirectPay

Did you receive a reference number?

If you experience any issues while trying to log in, please contact one of our service employees by sending an e-mail to vraag@directpay.nl

I’m having trouble logging in to My DirectPay. What should I do?

If you have forgotten your login name and/or password, please send an e-mail to vraag@directpay.nl with the following information: name, postcode, house number, reference (customer number/debtor number), invoice number, and date of birth. If you still experience problems, please let us know as soon as possible, including by sending an e-mail to vraag@directpay.nl with the following information: name, postcode, house number, reference (customer number/debtor number), invoice number, date of birth, and description of the problem. Our IT department will investigate the problem and try to solve it for you as quickly as possible.

What are the conditions for reaching a payment arrangement?

If you have already agreed twice on a payment arrangement with DirectPay for the same debt, it is not possible to make another arrangement. In all other cases, making a payment arrangement is one of the possibilities.

How can I make a payment arrangement?

You can propose an arrangement by logging in to the website or by filling in the payment order form. Your proposal will then be assessed and you will be notified of the outcome.

Which invoices do I still have to pay?

You can view a summary of your outstanding debts via the self-service portal. This shows which invoices you still have to pay.