What does DirectPay do.

DirectPay offers the possibility to pay overdue payments in instalments. Clients outsource this work to us. We are the specialists in making payment arrangements, allowing companies to focus on selling their product or delivering their service. DirectPay takes over the invoices – the claim against you – from a client. This gives the company certainty about its own income and allows it to continue with its own activities. Your overdue payment is being processed by a collection agency. They engage us to make an appropriate arrangement. Of course, the basic principle is ‘if you buy something, who have to pay for it’. Sometimes, if there are good reasons, we depart from this principle. These reasons can be found under ‘Right to remission?’ DirectPay is not a debt collection agency. We did not serve a summons or send bailiffs to you. But we do work with and on behalf of debt collection agencies. If you do not pay via an arrangement, your invoice will still be handled by a collection agency. In that case, your additional costs may be higher. At DirectPay, you can customize your payments.

My DirectPay

Did you receive a reference number?

If you experience any issues while trying to log in, please contact one of our service employees by sending an e-mail to vraag@directpay.nl

On whose behalf have I been contacted by DirectPay?

DirectPay works with various professional clients. The company or agency has sold the debt to us or handed it over to us to manage. For you, this means that we are your discussion partner for the invoices mentioned in the correspondence.

I’m having trouble logging in to My DirectPay. What should I do?

If you have forgotten your login name and/or password, please send an e-mail to vraag@directpay.nl with the following information: name, postcode, house number, reference (customer number/debtor number), invoice number, and date of birth. If you still experience problems, please let us know as soon as possible, including by sending an e-mail to vraag@directpay.nl with the following information: name, postcode, house number, reference (customer number/debtor number), invoice number, date of birth, and description of the problem. Our IT department will investigate the problem and try to solve it for you as quickly as possible.

How can I make a payment arrangement?

You can propose an arrangement by logging in to the website or by filling in the payment order form. Your proposal will then be assessed and you will be notified of the outcome.

What is your privacy policy and what do you do with my personal data?

Would you like to exercise your rights under the General Data Protection Regulation (GDPR)? Please refer to our privacy policy for more information. In that case you can address your request to: Direct Pay Services B.V. For the Data Protection  Officer Blaak 16 3011 TA Rotterdam