Right to remission.

DirectPay always tries to arrange a custom payment for the claims it owns. Sometimes this means deferral or remission (in full or in part).

You are eligible for deferral of payment if:

  1. You file an objection. Your payment is deferred for the duration of the proceedings.
  2. If personal circumstances such as illness, bereavement, burn-out, or other personal suffering prevent you from arranging your financial affairs, you may be granted a three-month deferral.
  3. You register for debt assistance and wait for your case to be dealt with. You are given a three-month deferral of payment, which you can extend if necessary.
  4. You are supervised by a debt assistant who is a member of the NVVK. The deferral lasts for as long as the debt assistant handles your file.
  5. You have several payment arrears of more than 60 days. At your request, we will make agreements with other creditors about this. You are granted a payment deferral during the inventory period of up to two months. Contact us.

DirectPay will waive the collection costs if it is made clear in good time that:

  1. You are receiving social assistance benefit.
  2. You do not earn more than the minimum wage.
  3. You live below subsistence level.

You are eligible for full or partial remission of your payment arrears if:

  1. You receive social assistance benefit for more than two years.
  2. You live below subsistence level and there is no prospect of improvement.

Please note: No rights without obligations. To successfully claim an arrangement, you will need to answer DirectPay’s questions on time, completely and truthfully. Only then can we tailor our services and the collection of outstanding debts to your needs.

My DirectPay

Did you receive a reference number?

If you experience any issues while trying to log in, please contact one of our service employees by sending an e-mail to vraag@directpay.nl

How can I receive a copy of an invoice?

To receive a copy of your invoice, please send an e-mail to vraag@directpay.nl. Write in this mail the request to receive your invoice together with the following information: name, postcode, house number, reference (customer number/debtor number), invoice number, and date of birth. We will process your request and ensure that you receive a copy as soon as possible. Please be sure to report your debtor number and invoice number clearly. Without these details, we cannot process your request.

What are the conditions for reaching a payment arrangement?

If you have already agreed twice on a payment arrangement with DirectPay for the same debt, it is not possible to make another arrangement. In all other cases, making a payment arrangement is one of the possibilities.

How can I make a payment arrangement?

You can propose an arrangement by logging in to the website or by filling in the payment order form. Your proposal will then be assessed and you will be notified of the outcome.

Which invoices do I still have to pay?

You can view a summary of your outstanding debts via the self-service portal. This shows which invoices you still have to pay.