Right to remission.

DirectPay always tries to arrange a custom payment for the claims it owns. Sometimes this means deferral or remission (in full or in part).

You are eligible for deferral of payment if:

  1. You file an objection. Your payment is deferred for the duration of the proceedings.
  2. If personal circumstances such as illness, bereavement, burn-out, or other personal suffering prevent you from arranging your financial affairs, you may be granted a three-month deferral.
  3. You register for debt assistance and wait for your case to be dealt with. You are given a three-month deferral of payment, which you can extend if necessary.
  4. You are supervised by a debt assistant who is a member of the NVVK. The deferral lasts for as long as the debt assistant handles your file.
  5. You have several payment arrears of more than 60 days. At your request, we will make agreements with other creditors about this. You are granted a payment deferral during the inventory period of up to two months. Contact us.

DirectPay will waive the collection costs if it is made clear in good time that:

  1. You are receiving social assistance benefit.
  2. You do not earn more than the minimum wage.
  3. You live below subsistence level.

You are eligible for full or partial remission of your payment arrears if:

  1. You receive social assistance benefit for more than two years.
  2. You live below subsistence level and there is no prospect of improvement.

Please note: No rights without obligations. To successfully claim an arrangement, you will need to answer DirectPay’s questions on time, completely and truthfully. Only then can we tailor our services and the collection of outstanding debts to your needs.

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