I have a complaint.

We aim to provide you with the best possible service. However, you may be dissatisfied with something. In that case, we kindly ask you to submit your complaint to us. You can submit a complaint using the form below.

My DirectPay

Did you receive a reference number?

If you experience any issues while trying to log in, please contact one of our service employees by sending an e-mail to vraag@directpay.nl

On whose behalf have I been contacted by DirectPay?

DirectPay works with various professional clients. The company or agency has sold the debt to us or handed it over to us to manage. For you, this means that we are your discussion partner for the invoices mentioned in the correspondence.

I’m having trouble logging in to My DirectPay. What should I do?

If you have forgotten your login name and/or password, please send an e-mail to vraag@directpay.nl with the following information: name, postcode, house number, reference (customer number/debtor number), invoice number, and date of birth. If you still experience problems, please let us know as soon as possible, including by sending an e-mail to vraag@directpay.nl with the following information: name, postcode, house number, reference (customer number/debtor number), invoice number, date of birth, and description of the problem. Our IT department will investigate the problem and try to solve it for you as quickly as possible.

What is your privacy policy and what do you do with my personal data?

Would you like to exercise your rights under the General Data Protection Regulation (GDPR)? Please refer to our privacy policy for more information. In that case you can address your request to: Direct Pay Services B.V. For the Data Protection  Officer Blaak 16 3011 TA Rotterdam

I have already paid the debt. Why am I still receiving a reminder?

If you paid recently, our letter may have been sent before your payment was processed. As long as this payment credits to our account within the set time frame, there is no problem.