I have a complaint.

We aim to provide you with the best possible service. However, you may be dissatisfied with something. In that case, we kindly ask you to submit your complaint to us. You can submit a complaint using the form below.

My DirectPay

Did you receive a reference number?

If you experience any issues while trying to log in, please contact one of our service employees by sending an e-mail to vraag@directpay.nl

On whose behalf have I been contacted by DirectPay?

DirectPay works with various professional clients. The company or agency has sold the debt to us or handed it over to us to manage. For you, this means that we are your discussion partner for the invoices mentioned in the correspondence.