Debt assistance.

Financial problems can get you down. But you’re not alone. There are an estimated 750,000 people in the Netherlands who are over their heads in debt. Many people sound the alarm too late, often out of shame. There are various ways to get help. Your municipality offers a counter you can go to if you have any problems. It may also be advisable to contact BringWay. This platform provides creditors and debt assistance providers with information that enables them to identify problematic debts earlier and to solve them more easily. A debt relief buddy or debt relief assistant can help you. He or she always starts by trying to find a solution with your creditor: referred to as the amicable settlement route. If this unsuccessful, the court is asked for a solution, which could involve debt rescheduling.  This is the legal process under the WSNP (Debt Restructuring (Natural Persons) Act). For more information about debt assistance:

My DirectPay

Did you receive a reference number?

If you experience any issues while trying to log in, please contact one of our service employees by sending an e-mail to vraag@directpay.nl

I’m having trouble logging in to My DirectPay. What should I do?

If you have forgotten your login name and/or password, please send an e-mail to vraag@directpay.nl with the following information: name, postcode, house number, reference (customer number/debtor number), invoice number, and date of birth. If you still experience problems, please let us know as soon as possible, including by sending an e-mail to vraag@directpay.nl with the following information: name, postcode, house number, reference (customer number/debtor number), invoice number, date of birth, and description of the problem. Our IT department will investigate the problem and try to solve it for you as quickly as possible.

How can I receive a copy of an invoice?

To receive a copy of your invoice, please send an e-mail to vraag@directpay.nl. Write in this mail the request to receive your invoice together with the following information: name, postcode, house number, reference (customer number/debtor number), invoice number, and date of birth. We will process your request and ensure that you receive a copy as soon as possible. Please be sure to report your debtor number and invoice number clearly. Without these details, we cannot process your request.

What are the conditions for reaching a payment arrangement?

If you have already agreed twice on a payment arrangement with DirectPay for the same debt, it is not possible to make another arrangement. In all other cases, making a payment arrangement is one of the possibilities.

Which invoices do I still have to pay?

You can view a summary of your outstanding debts via the self-service portal. This shows which invoices you still have to pay.