Frequently asked questions.

Frequently asked questions

On whose behalf have I been contacted by DirectPay?

DirectPay works with various professional clients. The company or agency has sold the debt to us or handed it over to us to manage. For you, this means that we are your discussion partner for the invoices mentioned in the correspondence.

My DirectPay

Did you receive a reference number?

If you experience any issues while trying to log in, please contact one of our service employees by sending an e-mail to vraag@directpay.nl

Custom Payment

Payment arrears never come at the right time. DirectPay understands that. That’s why we enable to customize your payments in the way that suits you. Start on time and avoid additional unnecessary costs

Yes, I would like an arrangement without logging in.

1) Name, reference, date of birth, postcode, house number, and e-mail

2) What is your total debt?

3) What do you estimate you can pay per month?

4) Select a date on which you want to start the payment arrangement.

Now we will ask you a few questions about your income and any other payment arrears. This information prevents us from offering you an arrangement that does not suit you.

5) What is your net income?

6)Are you in arrears?

Yes, on your phone bill Yes, on your energy bill Yes, on your health insuranceYes, on payments to the Dutch Tax and Customs Administration (Belastingdienst) Yes, on payments to other collection agencies or a bailiff

If you are not in arrears, we can probably offer the arrangement according to your wishes.
If you are in arrears, we will still probably be able to help you. And if not, we can help you with a different solution for your payment arrears.
We will contact you if we need any additional information about your application.

7) Do you require assistance- or are you currently receiving assistance- with settling your debt? yesno

8) Do you object to the claim?yesno

9)On which mobile number can you be reached during the day?