DirectPay knows better than anyone that debtors – even if they are significantly behind on their payments – are customers, or used to be customers. Customers are ambassadors of your brand. What they say determines your reputation. DirectPay and all service providers in our network know this. Customer-friendliness, reliability, and a solution-oriented approach are interwoven with all our collection activities as fundamental values. Our employees are trained to remain professional, especially when emotions run high. We show respect and understanding at all times for the people we deal with. We continue to think in terms of solutions that suit the debtor. We look for the right measure in payment.